Get live help — safely and securely
Sometimes the easiest way to get help from our team is to let us see what you see.
Our Co-Browsing Tool allows a Member Services representative to see only the page you’re sharing, so they can guide you step by step through forms, applications, or troubleshooting.
It’s fast, encrypted, and you stay in full control at all times.
How Co-Browsing Works
You can access your Co-Browsing Code in two simple ways — whether you're on our public website or inside Online Banking:
1. Use the keyboard shortcut
Press CTRL + Y on your keyboard while you’re on our website or inside Online Banking.
This instantly displays your six-digit code.
2. Use the menu link
Once your code appears, simply share the six digits with your representative so they can see your browser window and guide you.
Your Privacy Is Always Protected
Co-Browsing is designed with strong safeguards:
We can only see the browser tab you choose — not your passwords, files, desktop, or other apps.
You can end the session at any time.
All screen sharing is fully encrypted.
No one can access your device or stored data.
This is support built for peace of mind — and for members who live and work across borders and time zones.
