Support & Help
Whether you need help with your account, have a question, or are exploring your financial options, our Support & Help center is here for you. Find answers quickly or connect with our team for personalized assistance—wherever you are. At OAS FCU, we’re committed to a seamless, member-first experience.
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202-458-3834
1889 F Street NW Washington DC 20006
Monday - Friday 9am - 2pm EST
202‑478‑1592
Global Access Branch Tools
Your life moves across borders and time zones, and so does our support. Wherever you are, whenever you need us, help is just a tap away -no calls required.
Looking for specific contact information?
I'm looking for help with my
VISA Credit Card
VISA Debit Card
I'm looking to contact a
Committee
Board of Directors
Elected by our members, the Board of Directors holds the responsibility to act in the best interest of all members.
Credit Committee
Elected by our members, the Credit Committee reviews loan applications and member appeals, ensuring fair decisions that protect both members and the credit union.
Assets-Liability Committee
Oversees the financial condition and direction of OAS FCU. Collaborates in budget strategy and investment practices to ensure financial strength.
Nominating Committee
Appointed by the Board of Directors, the Nominating Committee identifies, recruits, and selects volunteers for committees and manages the election cycle.
Human Capital Committee
Recommends and supports policies and programs that ensure effective staffing and a cohesive work environment at OAS FCU.
Community Relations and Member Benefits Committee
Supports the growth of OAS FCU through organic expansion, Select Employee Groups (SEGs), mergers and acquisitions, and community engagement. Champions programs that strengthen our membership and benefit the communities we serve.
Green Committee
Supports and promotes sustainable practices to minimize environmental impact while balancing social and economic benefits for OAS FCU and its members.
Governance Committee
Promotes ethical behavior, transparency, and compliance within the Board and committees to ensure accountable governance.
Supervisory Committee
Appointed by the Board of Directors, the Supervisory Committee ensures annual audits are completed and reviewed by the Board, oversees member complaints, and monitors regulatory compliance.
Technology Committee
Provides expertise on secure, efficient, and reliable information systems to support the smooth operation of OAS FCU.
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Sorry, the committee you are looking for doesn't exist yet. Contact us today to get help determining how you might still be eligible for membership.
Partner Organization
Credit Union Mortgage Association
Cetera Financial Group
Freddy Telleria+1 (202) 455-4693[email protected] | Mauricio Herbas(202) 602-6637[email protected] |
Hmm, looks like that organization isn't on the list
Sorry, the organization you are looking for does not qualify you for membership. Contact us today to get help determining how you might still be eligible for membership.
Member Support Resources
General
No — it depends on the product. Many plans are designed for U.S. citizens and residents, but WCN also specializes in serving international staff, consultants, G4/G5 visa holders, embassy personnel, and families abroad. Some products may have restrictions by status or location; book a free consultation to explore options.
Yes! Bundling policies can save you money and simplify your coverage. WCN advisors will show available bundles and potential savings during your consultation.
Absolutely. Many plans include worldwide protection or international extensions. Coverage varies by product, so ask about specific limits and exclusions.4
Request a quote online or schedule a call with a WCN bilingual advisor. They’ll guide you step by step through all your options.
Online Banking
Yes — IRAs are insured up to $250,000 per owner.1 At OAS FCU, IRAs can only be opened by U.S. citizens or permanent residents with a valid Social Security Number or Tax Identification Number.
Yes. NCUA protection applies to all OAS FCU members, regardless of where you live. The coverage rules are the same, though some account types (for example, IRAs or certain trust structures) may require U.S. tax identifiers or extra documentation to open at OAS FCU.
Each ownership category is insured separately and aggregated by category up to $250,000. This means that all accounts you hold within the same ownership category are added together and insured up to the applicable limit.
You may have separate coverage across different ownership categories — such as individual accounts, joint accounts, retirement accounts (IRAs), and certain trust categories.
Use the estimator or contact Member Services to better understand your total coverage.
The National Credit Union Share Insurance Fund, administered by NCUA (the National Credit Union Administration), is a U.S. government agency that protects eligible deposit accounts at federally insured credit unions—like OAS FCU—up to $250,000 per ownership category. Eligible accounts include savings, checking, and share certificates. Coverage is automatic when you open qualifying accounts.
Most CO-OP ATMs are in the U.S. and parts of Canada. If you’re abroad—you can use the NYCE, STAR, Cirrus, Pulse, or Plus networks.4
Please note that international transactions often carry a surcharge—usually around 1.5% of the transaction amount—charged by the ATM operator and possibly other fees outside OAS FCU’s control.5
ATM fees usually include two charges: one from your bank for using an out-of-network ATM, and another from the ATM owner as a convenience fee. At OAS FCU, we don’t charge fees for using any ATM but please note the ATM owner may charge a fee.3,4,5 To avoid fees, always use CO-OP Network ATMs or Citibank branch ATMs listed above.
Debit & Credit Cards
We report your monthly payments to credit bureaus to help establish or improve your credit history.4
Yes! The Secured Visa card helps you build credit safely from scratch with monthly reporting to bureaus.
Visa updates its exchange rate daily at 2:05 PM Central U.S. time, applied to foreign currency transactions with no markups.
We recommend notifying us before traveling to avoid interruptions and keep your card working smoothly.5
Yes, link bank accounts or debit cards (U.S. or international) for automatic or manual payments.6
Set up automatic recurring payments via Online Banking, the Card Management Site, or the Loan Payment Portal. Prefer manual payments? Mail a check, use your bank’s bill pay service to pay VISA or our branches, pay in person at a branch, or call us or VISA for help.6
Transfers & Payments
Log in to Online or Mobile Banking → Transfers → Add External Account.
We will send two micro-deposits to verify ownership before you can start sending transfers.3
External transfers are available only for personal accounts (not business or investment accounts).
Vizo Financial Corporate FCU processes wire transactions for over 1,200 credit unions, including OAS FCU.
Once Vizo receives the funds, they credit our corporate account, and we post the final credit to your OAS FCU account.10
No. Incoming wires are free.
Please note: the sending institution and any financial intermediaries may charge their own fees.10
Yes. To protect your account, we may contact you before releasing funds.1
Some institutions require additional verification before posting. You or your beneficiary may need to provide documentation.1
Lending
Possibly. We review each application individually and may consider international financial documentation and employment history as part of the underwriting process.1
Not necessarily. We can process applications for members living abroad through secure online systems.1
Yes. We have experience lending to G-4 and similar international statuses within our approved field of membership.1
We regularly serve employees from the OAS, CAF, IICA, and other international institutions within our Field of Membership.1
Under Statements & Documents, choose Manage Paperless Statements, accept the disclosure, and select Electronic.
You can view your loan statements, escrow details, tax and income (T&I) disclosures, annual 1098 tax forms, and correspondence.
Holiday Hours & Closures
We want to keep you informed so you can plan ahead. OAS FCU will be closed in observance of the following federal holidays.
During these closure days, transactions such as deposits, transfers, bill payments, and direct deposits may take longer to post, as processing follows Federal Reserve schedules.
Transactions that you request or are scheduled to take place on a holiday will generally be processed on the next business day, in accordance with applicable payment processing rules1.
| January 1st | New Year's Day | Closed |
|---|---|---|
| January 19th | Martin Luther King Jr. | Closed |
| February 16th | President's Day | Closed |
| April 3rd | Good Friday | Closed |
| May 25th | Memorial Day | Closed |
| May 26th | Annual Meeting | Open until 2pm |
| June 19th | Juneteenth | Closed |
| July 3rd | Independence Day | Closed |
| September 7th | Labor Day | Closed |
| October 12th | Indigenous Peoples' Day | Closed |
| November 11th | Veterans Day | Closed |
| November 26th-27th | Thanksgiving | Closed |
| December 25th | Christmas Day | Closed |
January 1st
New Year's Day
January 19th
Martin Luther King Jr.
February 16th
President's Day
April 3rd
Good Friday
May 25th
Memorial Day
May 26th
Annual Meeting
June 19th
Juneteenth
July 3rd
Independence Day
September 7th
Labor Day
October 12th
Indigenous Peoples' Day
November 11th
Veterans Day
November 26th-27th
Thanksgiving
December 25th
Christmas Day
Disclosures
-
Transaction posting and availability may be delayed during Federal Reserve holidays. Processing times vary based on transaction type, payment network, and payer submission timing. Availability is subject to applicable laws and account terms.