• If the person has not yet enrolled with Zelle®, you can try to cancel the payment. To check whether the payment is still pending, go to your Zelle® activity page in our OAS FCU Online and Mobile Banking, find your transaction to see if it is still listed and pending, and if so, choose the payment you want to cancel, and then select “Cancel This Payment.”  
• If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. 
• If the payment is no longer pending, please call us at 202-458-3834 or send us an email to: [email protected], so we can help you. 

Zelle® is a fast, safe and easy way to send money directly between almost any bank or credit union account in the U.S., typically within minutes¹. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank¹.

You can send, request, or receive money with Zelle®. To get started, log in to your OAS FCU’s Online or Mobile Banking and under “Payments” select “Send Money with Zelle®”. Following the prompts, enter the information requested, accept the terms and conditions, and you’re ready to start sending and receiving with Zelle®.

To send money using Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes¹.

To request money using Zelle®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”. If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile phone number.

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your OAS FCU account, typically within minutes¹.

It’s easy — Zelle® is already available within the OAS FCU’s Online and Mobile Banking! Check our app and follow a few simple steps to enroll with Zelle® today.

Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union.

If you would like to move your email address or U.S. mobile phone number from the financial institution where you initially enrolled with Zelle®, simply click “Transfer” when prompted during the Zelle® enrollment process and confirm your desired changes.

Once you transfer your email address or U.S. mobile phone number, it will be connected to your OAS FCU account, and you can start sending and receiving money with Zelle® right away.

Please call customer support toll-free at 202-458-3834 for help.

When you enroll with Zelle® through your OAS FCU Online and Mobile Banking, your name, and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared – those stay with OAS FCU). When someone sends money to your enrolled email address or U.S. mobile phone number, Zelle® looks up the email address or mobile number in its “directory” and notifies OAS FCU of the incoming payment. OAS FCU then directs the payment into your OAS FCU account, all while keeping your sensitive account details private. 202-458-3834

Keeping your money and information safe is a top priority for OAS FCU. When you use Zelle® within our Online or Mobile Banking, your information is protected with the same technology we use to keep your OAS FCU account safe.

You can send money to friends, family and others you trust even if they have a different bank or credit union¹.

Since money is sent directly from your OAS FCU account to another person’s bank or credit union account within minutes¹, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile phone number.

If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®.

These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither OAS FCU nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Zelle® is a great way to send money to friends, family and people you are familiar with such as your personal trainer, babysitter or neighbor¹.

Since money is sent directly from your OAS FCU account to another person’s bank or credit union account within minutes¹, Zelle® should only be used to send money to friends, family and others you trust.

Neither OAS FCU nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.