If you would like to increase your credit card limit please click here to fill out the required form.
To report a lost or stolen VISA Credit Card, please notify VISA’s Global Customer Assistance Center as soon as possible, and then contact the credit union at [email protected] so we can issue a new card.
- 1-800-325-3678 (U.S.)
- +727-227-2447 (International)
With the Falcon Fraud detection system, you will receive continual monitoring of your card activity to help identify and prevent fraudulent transactions in your account.
If Falcon Fraud Prevention believes there is suspect activity in your account, they will contact you directly to verify transactions with your VISA Credit Union card. If Falcon is not able to reach you directly, they will leave a voicemail with a call back number to verify transactions with your Credit Union Visa card, or they may block your account for security reasons.
You can always reactivate your account by calling one of the following numbers:
VISA Credit Card:
- 1-800-466-3552 (U.S.)
- 727-227-2447 (International)
You can manage your payments directly from the eZcard Info:
- You can add a payment account
- You can make single payments or establish recurring payments
- You can also ask us to establish an automatic recurring payment directly from your OAS FCU account
- You can also call us or VISA to request a payment
Once you access your eZcard Info, under the account details tab, click on the transaction and complete the “dispute a charge” information. The fraud department will open a case and cancel your credit card to avoid more fraudulent transactions. If you do not have online access to your account please contact us:
- By phone: 202.458.3834
- or by email: [email protected]
Once you access your eZcard Info, your account summary displays the points you have earned. To use them, simply click on the “view rewards” button and you will be redirected to the Scorecard site and browse the categories based on your preference. You can choose between travel, electronics, home, recreation, etc. You can also contact [email protected] to redeem point for airfare purchased.
You can access your credit card account anytime and anywhere by using our eZcard Indo platform from your Online Banking. You have direct access to the platform and can use your same user ID and password.
Yes, you can request a PIN for your Credit Card to make cash advances at an ATM. Even though we don’t charge a fee for cash advances, some other costs may be involved such as the fee charged by the ATM. Send the request to [email protected] and it will be sent by mail.
Before your trip, we recommend you visit our Travel Tips page so you can use your card to make purchases, payments and withdrawals anywhere, safe and conveniently. You should note that our Falcon Fraud Prevention Service usually activates when there are international transactions on your card(s). We recommend you notify the Credit Union if you are planning on traveling outside of your state.
Our rewards program is handled through ScoreCard Rewards. There’s no limit on the number of points you can earn, and points last for five years until they expire. Here’s the breakdown:
- Our ScoreCard program gives you 2 points per $1 dollar spent on net
- With ScoreMore, you can earn 3 or 4 points on certain purchases