List of our most common FAQs:
How do I activate my new card?
There are several ways to activate your new credit card depending on where you are reaching out from:
Within the USA:
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- You can call the credit union: 202-458-3834.
- Go to the “Message Center” in your Online Banking, select “Card activations” and send us a message to activate your card.
- You can also call outside the credit union hours to activate your card activation: 1-888-691-8661.
Outside the USA:
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- You can call the credit union: +1-202-458-3834.
- Go to the “Message Center” in your Online Banking, select “Card activations” and send us a message to activate your card.
- You can also call outside the credit union hours to activate your card activation: +1-909-204-3895.
Do I need to do anything on my end?
Yes, please make sure that the mailing address we have for you is correct in your online banking. If you need to update the address, please click here.
When will this change occur?
The switch will happen on April, 21st, 2023. Then you will be able to start using your new Credit Card and Card Management site. This means that April, 20th,2023 will be the last day you will be able to use your current credit card.
When will I receive my new card in the mail?
You can expect to receive your new contactless, Visa Credit Card, within the first three weeks of April.
When will I be able to use my new card?
The new card will only be able to be activated/used on or after April 21, 2023, so do not destroy your current card until after your new card is activated.
My existing card does not expire for a while; can I continue using it until expiration?
Unfortunately, no. Your existing card will not work after April 21, 2023. Instructions will come with your new card to ensure it is ready to use on or after this date.
Will my new card have a new number?
Yes, your new credit card will be issued with a new number, and you will be able to activate it starting April 21, 2023. If you have any pre-authorized or recurring charges (gym membership, insurance, subscription services, cable, utilities, streaming services, etc.) on your card, you will need to update those merchants with your new card information to avoid any interruption in service.
I have recurring merchant payments with my current credit card. Do I need to do anything?
Yes, please be sure to update merchants with automatic, recurring payments with your new Credit Card information on or after April 21, 2023, to avoid interruption in service.
When will my current card be deactivated?
You will not be able to use your current OAS FCU Credit Card after April 21, 2023. Transactions after that date will be denied.
Will the terms of my credit card change?
No, rest assured that your credit card terms will remain the same.
Can I do a balance transfer from other credit cards?
Yes! Once your card is active, you can take advantage of the balance transfer special rate of 2.5% interest for 12 months.
Will I need to send my payment to a new address after the conversion?
Yes, please mail payments after the conversion to OAS FCU, PO BOX 37035, Boone, IA 50037-0035. This new address will also be included in your monthly statement.
You can also make payments on the card management site at our online banking or at any branch.
If I set up Bill Pay to pay my credit card, do I need to do anything?
Yes, if you pay your credit card bill through online bill pay, you will need to update the mailing address in the bill pay application to OAS FCU, PO BOX 37035, Boone, IA 50037-0035
Will I lose my ScoreCard Rewards bonus points after the conversion?
No, you will not lose them. The Visa Platinum Rewards will continue with ScoreCard Rewards. The only difference is that you will need to activate the ScoreCard Rewards account to access the site.
Will I be able to add my new card to my mobile wallet?
Yes, within 90 days from the date of activation, you’ll be able to use Fitbit Pay®, Garmin Pay® and LGPay®; in addition to Apple Pay®, Google Pay® and Samsung Pay®.
Will I need a new PIN, so I can access cash from my credit card?
Yes. Your old PIN will not work with the new card. If you need one for your new Credit Card, please contact us at [email protected]
Will I need to reestablish alerts and notifications on my new card?
Yes, you will need to reestablish alerts for your new card once it is activated.
Will I be able to manage my Credit Card through eZCard?
No. A new and more user-friendly and complete card management site will be available in your online and mobile banking. You will be able to access your credit card information, setup notifications, and alerts online, and more on or after April 21, 2023. You will have to enter the site to activate it.
Will I need to reestablish alerts and notifications on my new card?
Yes, you will need to reestablish alerts for your new card once it is activated.
My monthly credit card payment occurs automatically in eZCard. Do I have to make any changes?
Yes, you will need to reestablish auto pay within the new card management site on or shortly after April 21, 2023.
Will I have access to my previous card history following the conversion date?
Your previous card history will be retained by the credit union for member service inquiries. You will be able to access three months of historical transaction data online on the new card management site. If you would like to have access to any data older than three months or have copies of your eStatements, we recommend you log into eZCard to download and save the statements to your computer or print hard copies before April 21, 2023.
Will I need to re-enroll in eStatements?
If you received eStatements on the old system, your enrollment was transferred to the new card management site.
I have multiple cards with different numbers. Does each need to be activated separately?
Yes. Each card needs to be activated separately. And each member should use their own information to activate the card, not the primary account holder’s information.
Will each cardholder on the account receive a separate monthly statement?
No. Only one statement will be sent; however, the statement will reflect the transactions completed by each card, grouped by card.
What if one of the cards on my account is lost/stolen?
The new number to report a card lost or stolen is 1-833-574-3473 (calling within the USA) or +1-909-204-3895 (calling outside the USA)
If there are multiple cards associated with my account, does each get its own credit limit?
No. There is one shared credit limit for all cards associated with the account.
Are there costs or fees associated with replacing my current Visa® credit card?
No. There is no fee associated with getting your new credit card.