Online Banking Help

Here are step-by-step guides on how to use your new online banking:

Transfers

Payments

Other Accounts

My Profile

Messages

 

Transfers

 

To make transfers and payments among your own account

  1. Log in to your online banking
  2. Under Transfers, select Between my accounts.
  3. Complete the transfer as follows:

-From: On this drop-down menu you will select the account from which you want the funds to come out. On it, you’ll find all the credit union accounts on which you’re owner or joint owner, the loans from where you can make advances -such as your lines of credit-, and accounts from other financial institutions that you have linked to your OAS FCU account.

-To: In this drop-down menu, select the account to which you want to make the transfer or payment. In this list you’ll find all your credit union accounts and loans, any accounts belonging to other members that you chose to Link to for recurring transfers, as well as external accounts of yours that you linked.

-Amount: The transfer or payment amount. If you want it to be recurring, a small window will unfold asking you to select the frequency, with the option to select a date when you wish the transfers to end.

-Date: The day on which you want the transfer to take place.

-Note: A small space to make a reference note.

4. Press the button to make the transfer and complete the transaction.

In the right-side menu you’ll find a list of all the transfers and payments you’ve made, plus the ones that are pending and those that have been processed.

 

To make transfers to another member

  1. Log in to your online banking
  2. Under Transfers, select To a Member.
  3. Select the type of transfer you want to make:

Single transfer: To make one single transfer to another member’s account.

Link account: To enable recurring transfers to the account of another member. Once linked, that member’s account will appear on your own list of accounts that can receive transfers when you select ‘Between my accounts’. Note: Neither you nor the member receiving the funds will see each other’s account information or balances; this link is established as a utility tool for transfers only.

 

Single transfer

For single transfers you will need the following information:

Information needed from your account:

  • Select your account: On this drop-down menu you will select the account from which you want the funds to be transferred. On it, you’ll find all the credit union accounts on which you’re owner or joint owner, the loans from where you can make advances -such as your lines of credit-, and accounts from other financial institutions that you have linked to your OAS FCU account.
  • Amount: Specify the amount you wish to transfer.
  • Sender information: Type From and your name, so that the person receiving the funds knows they’re from you.

Recipient’s information

  • Email address of the member receiving the transfer;
  • Account number, including the suffix (with no spaces or symbols in between the two) of the account of the member receiving the transfer.

 

To cancel an International ACH transfer request

  1. Log in to your online banking
  2. Under Transfers, select Cancel an International ACH
  3. Select the account (with suffix) where the transfer was initiated
  4. If your international ACH transfer is still pending, it will show on this screen and on the Status column you will find the Cancel option. Alternatively, if the word Processed appears on the ACH, the transfer has already taken place and you won’t be able to cancel it.
  5. Once you select to Cancel the International ACH, the cancellation is real-time. This means that it will immediately disappear from the list. Nonetheless, the details of the transfer will remain active in your templates, in case you wish to send a transfer to that beneficiary in the future.

 

To cancel a Wire (domestic or international or ACH (domestic) transfer request

  1. Log in to your online banking
  2. 2. Under Transfers, select Cancel a Wire or ACH
  3. 3. Search for the transfer you want to cancel or apply a filter to find it. You can select multiple transactions by checking the box next to the amount.
  4. Click the Actions link on the right-hand side of the transaction and click Cancel. If you selected multiple transactions, click Cancel Selected from the navigation.  Please note that processed transactions cannot be canceled.

Note: The Filters menu is also very useful to find and manage all the transactions initiated from your online or mobile banking

To add and verify an external account (for electronic transfers)

  1. Log in to your online banking
  2. Under Transfers, select Add an external account
  3. Enter the following information from the external account you want to link for transfer purposes:

                     • Institution’s Routing Number

                     • Your Account Number

                     • Account Type (checking or savings)

4. Within 3-5 business days, we’ll make two small deposits of less than $1 into your external account. Review your external account activity and, once you receive the two deposits, go to Verify an External Account. Once there, enter the amounts of the deposits and activate your external accounts.

5. For future transfers between your OAS FCU account and your external account, go to Transfer within my Accounts to perform the transaction. Your external account will show in the drop-down menu list.

 

 

 

Payments

To pay another person via P2P

  1. Log in to your online banking
  2. Under Payments, select P2P
  3. Read the Terms of Use and Agreement and press the Accept button
  4. Register your OAS FCU debit card by entering the information when prompted, and press Continue
  5. Enter the information about the person who’ll receive your payment: name, phone number or email address, the amount you want to send and a note you want to include, if any
  6. You’ll be prompted to introduce the PIN number for your debit card, and press Enter
  7. You will view a final transaction description with the name of the person and the amount you wish to pay. Once you’ve verified the information, confirm to Send the funds

Note: The P2P service only works to pay people who have a checking account or a debit card from a financial institution in the United States.

 

To use our online Bill Pay system (Click-Pay)

  1. Log in to your online banking
  2. Under Payments, select Pay a Bill
  3. Click on the checking account from where you want to pay bills
  4. Read the Terms of Use and Agreement, and click Accept

 

Other Accounts

In this tab you’ll find access to the credit card and mortgage management pages, if you have one or both of them with OAS FCU.

 

To access your credit card management platform

eZCard allows you to view balances and transactions on your credit card, make payments or set recurring ones, manage your electronic alerts, and much more.

  1. Log in to your online banking
  2. In the Other Accounts tab, select eZCard
  3. Click on the credit card number that you wish to manage

 

Accessing your mortgage page

CUMA’s platform allows you to view your balance, transactions, to set and manage your monthly payments, and much more.

  1. Log in to your online banking
  2. In the Other Accounts tab, select Mortgage
  3. Click on the loan number that you wish to manage

 

My Profile

This is where you’ll manage your contact information, how your accounts are displayed on the main screen, change your login information, make travel notifications, and where you can change the system’s display language.

 

To change your contact information

  1. Log in to your online banking
  2. Under My Profile, select Contact Information
  3. Select the account(s) for which you wish to change the information
  4. Enter your new contact information, and click Submit

 

To change how your accounts display on the main screen

  1. Log in to your online banking
  2. Under My Profile, select Account Preferences
  3. Click on each account that you want to nickname for better identification, and those you wish to hide from the Main menu (link to detailed instructions)

 

To change your user name or password

  1. Log in to your online banking
  2. Under My Profile, select Security Preferences
  3. Select the button for the change you wish to make, to change the password, login ID, or email address where your security codes will be sent

 

Setting alerts

  1. Log in to your online banking
  2. Under My Profile, select Alerts Setup
  3. On the collapsible menu on the right, select the type of alert you wish to set (link to detailed instructions)

 

To send us a travel notification

  1. Log in to your online banking
  2. Under My Profile, select the travel notification you wish to send, for your debit or credit card
  3. Complete the required fields, and press Submit

 

Messages

This is where you can send to us (and receive) messages in a completely secure environment

 

To contact one of our departments

  1. Log in to your online banking
  2. Under Messages, select the reason for your message
  3. Write in a subject line, type your message, and hit Send
  4. When we answer you, you will see a red number on this section indicating the number of unread message you have from us.

 

Find Us

This is where you’ll find the contact information for our offices, our shared branches, and ATM machines on our network.

 



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