We have an advanced security system set up on our cards, called Falcon Fraud Protection. This detection system continually monitors your credit and debit card activity to help identify and prevent fraudulent transactions on your account.
If FalconFraud Prevention Service identifies an unusual activity, they will contact you directly to verify transactions on your card. If Falcon is not able to reach you directly, they will leave a voicemail with a call back number to verify the transactions. For security reasons, they may also block your account.
This is why it is essential to notify us of your travel plans. We can then let Falcon know that your activity may change
Yes. Your OAS FCU debit card has a US $2,000 daily limit for purchases and/or payments, and a $600 limit for cash withdrawals*.
Log onto Online Banking and complete the travel notification form under my profile section so that our security department is aware of your plans. Make sure to provide a phone number where you can be reached at your destination.
To report a lost or stolen VISA Credit Card, please notify VISA’s Global Customer Assistance Center as soon as possible, and then contact the credit union at [email protected] so we can issue a new card.
- 1-800-325-3678 (U.S.)
- +727-227-2447 (International)
Once you access your eZcard Info, under the account details tab, click on the transaction and complete the “dispute a charge” information. The fraud department will open a case and cancel your credit card to avoid more fraudulent transactions. If you do not have online access to your account please contact us:
- By phone: 202.458.3834
- or by email: [email protected]