Global Banking Support Made Simple and Personal
Your life moves across borders and time zones, and so does our support. Wherever you are, whenever you need us, help is just a tap away -no calls required.
Banking help is now at your fingertips.
Meet Clara and Our Digital Tools
Click the “Let’s Talk” button to choose how you want to connect—chat, voice, or request a callback. Support designed to fit your life1.
Clara, Your 24/7 Virtual Assistant
Get quick answers anytime. Clara can help you find information, guide you through common tasks, and connect you with a representative during regular business hours.
The more you speak with her, the smarter she gets — just chat naturally, like you would with a helpful team member2.
Live Chat
When you need more help, Clara can transfer you to a live representative during regular business hours — no complicated menus, just real support when you need it. You’ll be connected with the next available Member Service Representative1.
Audio, OnScreen Voice
Prefer to speak instead of typing? Talk directly through your browser or mobile device — no dialing or roaming fees required3.
Your representative may offer to upgrade the session to video if needed, so you can share or view information securely in real time2.
Phone Callback
Don’t have time to wait online? Leave your number, and we’ll call you back as soon as a representative becomes available during regular business hours3.
Support That Travels With You
Stay connected no matter where life takes you. Whether you prefer chat, voice, or video call, you pick what works best. Every conversation is personal—because your needs come first.
We’re here day or night, ready to help you live your best financial life. And the best part? No extra fees from OAS FCU or for international calls when you’re away3.
How It Works
Click the “Let’s Talk” bubble
You’ll find it on our website — and also in Online Banking or Mobile App. Start a conversation by selecting Chat, Audio, or Phone1.
Pick your favorite support option.
Choose to chat, talk through your browser, or request a callback — whatever works best for you1.
Get personalized help—your way, right away.
Start with Clara, your 24/7 Virtual Assistant, who can answer questions, guide you through common tasks, or connect you with a live representative during business hours1.
Extra Help When You Need It
Call Visualizer (CoBrowsing): Share your screen securely so our team can guide you step-by-step—no downloads needed2.
Video Chat: When chat isn’t enough, upgrade to face-to-face help with video (optional2)
Ready for smarter support?
Just click “Let’s Talk” and experience banking help that’s global, personal, and always close.
Disclosures
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Clara, OAS FCU’s virtual assistant, is available 24/7. Live chat, audio, video, and phone callback support with a representative are available during regular business hours and may vary based on staffing and demand.
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Chat, virtual assistance, co-browsing, audio, and video features may involve the collection, recording, transcription, and retention of communications by OAS FCU and its authorized service providers for support, quality assurance, and compliance purposes. Information is handled in accordance with OAS FCU’s Online Privacy and Data Protection Policy.
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OAS FCU does not charge fees for using its digital support tools. Browser-based chat, audio, and video sessions allow you to communicate with OAS FCU without placing a traditional domestic or international phone call and do not incur calling charges from OAS FCU. Your internet service provider may apply data, or roaming charges for voice usage.