Travel Tips: Accessing Emergency Services Support

Travel Tips: Accessing Emergency Services Support

Having an emergency with one of OAS FCU Cards?

The Visa Global Customer Assistance Service Program (GCAS) offers emergency services if your OAS FCU debit or credit cards is lost, stolen or damaged while you travel anywhere in the world. Enjoy peace of mind knowing assistance is only a phone call away 24 hours a day, 7 days a week, anywhere in the world.

Is your card gone? Call us immediately!

Contact us any time or call the Visa Global Customer Assistance Service number as soon as you realize your OAS FCU Visa debit or credit cards are missing. They will be able to assist you 24 hours a day, 7 days a week, including holidays.

Has your card been declined?

If your payment has been denied, there’s a chance that your credit or debit card was blocked by the Falcon anti-fraud department, which might have considered the transaction suspicious or unusual. Please get in touch with Falcon to verify the transaction and reactivate your card.

If this isn’t the case, you can contact our Visa Global Customer Assistance Service by calling the toll-free number for the country you’re in, or OAS FCU by calling us Monday through Friday from 9:00 am until 2:00 pm EST.

Did you witness or suffer a merchant violation?

Sometimes merchants may add rules for purchasing and/or returns that are not in accordance with their agreement with Visa. If you experience any problems using your Visa credit or debit card when you travel, you can complete an online merchant violation form


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