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Samsung Pay Frequently Asked Questions

 

Samsung Pay, previously known as Google Pay, is an easier way to pay virtually anywhere you can swipe or tap your card.

And it's safe! Your purchases remain yours alone. Samsung Pay doesn't store or share your payment information, so you can pay without worrying.

From the home screen, select “Apps”, then install the Samsung Pay app. After installation is complete, select “Open” to start using Samsung Pay. *Please note, that on newer devices a Samsung Pay shortcut will come preloaded onto the device.

*Please note, that on newer devices a Samsung Pay shortcut will come preloaded onto the device

From the home screen, select the Samsung Pay App. The first time you open it, a brief introduction video will play. A Samsung account will need to be created to proceed. Your Samsung account will then automatically be linked to Samsung Pay.

Next, you will select “Start” to continue. You will then be prompted to agree to the terms of service. Next, select “Use Fingerprint” to assign a fingerprint as the verification method.

*Please note, if you have not registered your fingerprint on the device, you will now be given the chance to add a fingerprint. You can also add a four-digit Samsung Pay PIN code instead of your fingerprint.

Select “Add card.” Align your OAS FCU Debit and/or Credit card inside the frame to automatically detect the card number and expiration date. Select “Enter Card Manually” if your device cannot detect the card information. Next, if requested, enter your billing address and select “Save.” You will be prompted to accept the terms and conditions that address receiving text and email messages for additional authentication. Once accepted you will be prompted to select a method of authentication using a One-time Password (OTP). These choices will likely include SMS, email or call credit union. Select “Done” to complete the process.

After your card is added to Samsung Pay it will be verified by the payment card network and the credit union. On average this verification will take approximately 5 to 10 minutes.

Samsung Pay does not have the option to set a default card. When you open Samsung Pay, the most recently used, viewed or added card will display.

The payment card displayed in Samsung Pay may not match your physical card. In those instances, Samsung Pay will use a graphical representation of your OAS FCU Debit and Credit card.

You can determine your card is accurate by verifying the following information matches your physical card:

  • The card network: Visa
  • The card issuer: OAS FCU
  • The last four digits of your card

Place your finger on the home key and lift it off once you feel a vibration. Repeat until you have reached 100%. To ensure your whole fingerprint is recorded, move your finger slightly each time you touch the key, fully covering the key with your finger. Select “OK” to use your fingerprint to unlock your device.

Samsung Pay works almost anywhere you can swipe or tap your card–from the grocery store to the coffee shop to your favorite department stores.

It's currently available in the US, UK, South Korea, China, Australia, Brazil, Canada, Singapore, Spain, India, Hong Kong, Malaysia, Puerto Rico, Russia, Sweden, Switzerland, Thailand and United Arab Emirates.

The process to return an item purchased in-store with Samsung Pay is the same as if you were returning an item with a physical card. Most merchants require you to have the original receipt along with the payment card used for that transaction. The merchant will match the information on the receipt to the last four digits of your digital card number in Samsung Pay.

You may be asked to place your device near the payment terminals card or NFC reader to complete the refund, the same way you would be asked to swipe your card during a return with a physical card.

Your payment information is not accessible without your fingerprint or Samsung Pay PIN. For added security, the Samsung Find My Mobile service can remotely lock or erase your payment cards in Samsung Pay. Alternatively, you can choose to erase your entire device and/or removable storage.

When you lock Samsung Pay using Find My Mobile, all payments will be disabled on the device. Samsung Pay will also request OAS FCU to suspend any transactions made from the device. If you locate your device, you can quickly unlock your OAS FCU cards by scanning your fingerprint or entering your Samsung Pay PIN to authenticate your identity.

If your payment card has been lost, misplaced, or stolen, please contact the credit union immediately. Samsung Pay will show your card to be invalid if you have suspended/ frozen your card with the credit union. Newly issued cards will need to be added in Samsung Pay.

Samsung has strong privacy policies in place to safeguard your personal information. Samsung does not store any personal, transactional, or payment information on the device or from its servers. Samsung Pay stores only the digital card number provided by the credit union's payment network, which can only be converted back to a card number when it reaches the payment network.

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