We want to inform you about an exciting development at OAS FCU. On November 1, 2018, we will be migrating our core system to a new, state-of-the-art platform, that includes a new and intuitive online and mobile banking platform.

Over the past two years, our staff and I have spent countless hours preparing for our systems upgrade. This is one of the biggest changes a credit union and its members can experience, and we are very excited to finally unveil it!. The new system will bring to you many positive improvements in convenience and efficiency, and a greater value to our banking relationship.

While we are approaching our conversion date on November 1st, there might be some temporary interruptions as we install and test these changes. We ask that you bear with us as we move our systems forward and forgive us for any inconvenience you may experience. Our management and staff team have been working diligently to ensure a smooth and seamless transition and will keep you abreast of the developments.

If you have any questions, we encourage you to contact us at (202) 458-3834 or send us an email to [email protected]. You may also come into our branch as our staff is prepared to answer any questions you may have.

Thank you for your continued loyalty to OAS FCU. We are looking forward to serving you better through our upcoming enhancements.

Best Regards,

Carlos Calderon
President and CEO
OAS FCU

Your existing primary account number and the loans you have under it, will remain the same. However, the suffixes or digits that identify the type of account or loan will be different. Below are some examples of how they will look after the new system implementation:

*This example is only for illustration purposes on how some of the suffixes will look.

Even though you won’t be able to access your accounts using the Online and Mobile Banking accounts from Wednesday, October 31^st at 1:00PM to Monday, November 5^th at 9:00AM, you will be able to use your Debit Card to make purchases and ATM cash withdrawals.

Make sure to review your account available balance before 1:00 PM on October 31st to make sure you have funds available for implementation weekend.

The new system will allow us to serve you even better! It will automatize many of our internal processes, integrate new tools, and increase our efficiency; meaning we will have more time to take care of your requests.

You will be able to login, for the first time, using the same credentials that are currently being used. If you have multiple accounts, you will no longer need different credentials to access each of them; use the credentials for your primary account.

Once you login, you will have to enter a secured access code that can be sent via text message, over the phone, or email. Members outside the U.S. will only have the email option.

The secured access code is going to be sent to the contact information we have in our system. Please make sure we have the correct information, or you will not be able to continue.

Online Banking will not be available during the implementation weekend starting Wednesday October 31^st at 1:00PM and will resume functionality on November 5^th at 9:00AM.

The new Online Banking will offer an integrated online and mobile interface for a more intuitive member experience and better functionality across all of your devices. Some of the new features to access and manage your accounts include:

• Consistent, intuitive experience. Simple and easy navigation with the same view regardless of the device you use.

• Single login, multiple access. See all of your accounts—even those in which you are a joint owner—in one convenient dashboard, using only one login ID and password.

• Account customization. Nickname, group and hide accounts to simplify navigation.

• Easy transfer tools. Move money between all of your accounts, even those at other financial institutions.

• Simple digital payments. Send or receive money to and from anyone using an email address or phone number.

• Improved eAlert capabilities. Manage and customize the way you want to receive alerts.

• Convenient access tools. Access new platforms to manage your credit card and mortgage accounts, and to apply for a loan and review your application status.

• Additional perks. Keep track of your spending with all of your accounts to stay on track with your budget.

Once you have downloaded the new app and successfully logged into your new Online Banking, you will be able to access the new Mobile Banking using the same credentials.

Current Mobile Banking users will need to uninstall the app they have been using and replace it with the new one.

Mobile Banking will not be available during the implementation weekend starting October 31^st at 1:00PM and will resume functionality on November 5^th at 9:00AM.

Since the new Online and Mobile banking will be integrated under the same platform, you will be able to use all the same tools and features mentioned under the Online Banking enhancements. In addition, you will be able to make remote check deposits.

eStatements will not be available during the weekend of the upgrade, and no past statements will be available after November 5^th.

Previous statements that are currently archived in your online banking will not be available on the new platform. We encourage you to download and/or print your statements before October 31st.

Your new paper statements and eStatements will reflect a new look and easy to read design. You will find your eStatements, along with other eNotices, under a new platform within Online Banking featuring a user-friendly design and intuitive navigation.

We will close Wednesday October 31^st, 2018 at 1:00PM until Monday November 5^th, 2018 at 9:00AM.

While most of the process will take place behind the scenes, there are a few things we recommend you do during that weekend:

	Mark your calendar. Add a reminder about the implementation, the services that won’t be available and/or limited, and the actions you should take between October 31st at 1:00PM until November 5th after 9:00AM.
	Withdraw some cash. While we anticipate no interruptions with your Debit card or ATM services, we suggest you withdraw some extra cash and keep your OAS FCU credit card on hand, just in case. Your credit card will not be affected with the system implementation.
	Check your balance. Make sure you know how much money is available in your checking account on October 31st before 1:00PM. After this time, you will not have any tools to access your accounts and verify this information.